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Justin Tavernier
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Return and Refund Policy
We at FAYE FAYES GARDEN want you to get the plants of your dreams at a cheaper price, however with that plants being shipped do need recovery time. Our plants are in natural light from the sun rays of Florida. When you take these plants and place them in a dark box, they may need time for recovery. We do suggest that you pot plants in your choice of substrate and water through to remove the air pockets that may be in the soil. Along with this give adequate lighting.
*Please take video of plant mail for any replacements that may need to be replaced. Once we release the plant package into the care of the carriers, we are no longer in control quality and care of your package, and this is why we request the full video of package for replacements.
*Please note these are living plants and with any life cycle sometimes they may not make it. We will be happy to replace any plant that arrives DOA but do not offer a refund policy. I cannot stress enough to make sure you get that video just in case you need it. It can always be deleted if need be.
*Returns MUST be approved by owners. If you have approval, we will send you over a return label to ship plants back to us for exchange.
Very rarely do we have issues with our shipments, but it does happen, and we want to make your experience with us at Faye Faye's Garden a bright and planttastic one.
* please note if you receive your package and plants are alive and well and you refuse package there will be a restocking fee.
Growers Choise
Photos on website are just examples of what the plant will look like. Plants that are picked maybe smaller or larger depending on stage of growth. Feel free to message us for current photos.
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